SOC Telemed offers a variety of services that are collectively referred to as the “Services.” SOC Telemed collects information from individuals who visit the Company’s website (“Visitors”) and individuals who register to use the Services (“Customers”).
When expressing an interest in obtaining additional information about the Services or registering to use the Services, SOC Telemed requires you to provide the Company with personal contact information, such as name, company name, address, phone number, and email address (“Required Contact Information”). When purchasing the Services, SOC Telemed requires you to provide the Company with financial qualification and billing information, such as billing name and address, credit card number, and the number of employees within the organization that will be using the Services (“Billing Information”). SOC Telemed may also ask you to provide additional information, such as company annual revenues, number of employees, or industry (“Optional Information”). Required Contact Information, Billing Information, and Optional Information are referred to collectively as “Data About SOC Telemed Customers.”
As you navigate the Company’s website, SOC Telemed may also collect information using commonly-used information-gathering tools, such as cookies and web beacons (“Website Navigational Information”). Website Navigational Information includes standard information from your web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on the Company’s website (such as the web pages viewed and the links clicked).
The Company uses Data About SOC Telemed Customers to perform the services requested. For example, if you fill out a “Contact Me” web form, the Company will use the information provided to contact you about your interest in the Services.
The Company may also use Data About SOC Telemed Customers for marketing purposes. For example, the Company may use information you provide to contact you to further discuss your interest in the Services and to send you information regarding the Company and its partners, such as information about promotions or events.
SOC Telemed uses credit card information solely to check the financial qualifications of prospective Customers and to collect payment for the Services. SOC Telemed uses Website Navigational Information to operate and improve the Company’s website. The Company may also use Website Navigational Information alone or in combination with Data About SOC Telemed Customers to provide personalized information about the Company.
SOC Telemed processes all Data about SOC Telemed Customers on computers and information systems physically located in the United States, or the EU.
SOC Telemed uses commonly-used information-gathering tools, such as cookies and web beacons, to collect information as you navigate the Company’s website (“Website Navigational Information”). This section describes the types of Website Navigational Information that may be collected on the Company’s website and how this information may be used.
If you have chosen to identify yourself to SOC Telemed, the Company uses session cookies containing encrypted information to allow the Company to uniquely identify you. Each time you log into the Services, a session cookie containing an encrypted, unique identifier that is tied to your account is placed your browser. These session cookies allow the Company to uniquely identify you when you are logged into the Services and to process your online transactions and requests. Session cookies are required to use the Services.
SOC Telemed uses persistent cookies that only the Company can read and use to identify browsers that have previously visited the Company’s website. When you purchase the Services or provide the Company with personal information, a unique identifier is assigned you. This unique identifier is associated with a persistent cookie that the Company places on your web browser. The Company is especially careful about the security and confidentiality of the information stored in persistent cookies. For example, the Company does not store account numbers or passwords in persistent cookies. If you disable your web browser’s ability to accept cookies, you will be able to navigate the Company’s website, but you will not be able to successfully use the Services.
SOC Telemed may use information from session and persistent cookies in combination with Data About SOC Telemed Customers to provide you with information about the Company and the Services.
SOC Telemed may use web beacons alone or in conjunction with cookies to compile information about Customers and Visitors’ usage of the Company’s website and interaction with emails from the Company. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a website tied to the web beacon, and a description of a website tied to the web beacon. For example, SOC Telemed may place web beacons in marketing emails that notify the Company when you click on a link in the email that directs you to one of the Company’s website. SOC Telemed uses web beacons to operate and improve the Company’s website and email communications.
SOC Telemed may use information from web beacons in combination with Data About SOC Telemed Customers to provide you with information about the Company and the Services.
When you visit SOC Telemed’s website, the Company collects your IP address to track and aggregate non-personal information. For example, SOC Telemed uses IP addresses to monitor the regions from which Customers and Visitors navigate to the Company’s website.
From time-to-time, SOC Telemed engages third parties to track and analyze usage and volume statistical information from individuals who visit the Company’s website. SOC Telemed may also use other third-party cookies to track the performance of Company advertisements. The information provided to third parties does not include personal information, but this information may be re-associated with personal information after the Company receives it.
SOC Telemed may also contract with third-party advertising networks that collect IP addresses and other Website Navigational Information on the Company’s website and emails and on third-party websites. Ad networks follow your online activities over time by collecting Website Navigational Information through automated means, including using cookies. They use this information to provide advertisements about products and services tailored to your interests. You may see these advertisements on other websites. This process also helps us manage and track the effectiveness of our marketing efforts.
SOC Telemed may provide bulletin boards, blogs, or chat rooms on the Company’s website. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. SOC Telemed is not responsible for the personal information you choose to submit in these forums.
SOC Telemed may post a list of Customers and testimonials on the Company’s website that contain information such as Customer names and titles. SOC Telemed obtains the consent of each Customer prior to posting any information on such a list or posting testimonials.
From time to time, SOC Telemed may partner with other companies to jointly offer products or services. If you purchase or specifically express interest in a jointly-offered product or service from SOC Telemed, the Company may share Data About SOC Telemed Customers collected in connection with your purchase or expression of interest with our joint promotion partner(s). SOC Telemed does not control our business partners’ use of the Data About SOC Telemed Customers we collect, and their use of the information will be in accordance with their own privacy policies. If you do not wish for your information to be shared in this manner, you may opt not to purchase or specifically express interest in a jointly offered product or service.
SOC Telemed uses a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use Billing Information except for the sole purpose of credit card processing on the Company’s behalf.
SOC Telemed reserves the right to use or disclose information provided if required by law or if the Company reasonably believes that use or disclosure is necessary to protect the Company’s rights and/or to comply with a judicial proceeding, court order, or legal process.
SOC Telemed offers Customers and Visitors who provide contact information a means to choose how the Company uses the information provided. You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of the Company’s marketing emails. Additionally, you may send a request specifying your communications preferences to firstname.lastname@example.org. Customers cannot opt out of receiving transactional emails related to their account with SOC Telemed or the Services.
Customers may update or change their registration information by emailing their dedicated customer success manager or email@example.com. Requests to access, change, or delete your information will be handled within 30 days.
Customers and Visitors who choose to provide personal information through the website who are in the EU may request that SOC Telemed delete information about them in accordance with the requirements of GDPR. Any request to delete personal information about you that is in SOC Telemed’s possession, should be submitted by emailing their dedicated customer success manager or firstname.lastname@example.org if you are a Customer or emailed to email@example.com if you are a website Visitor. SOC Telemed will comply with such a request as soon as reasonably practicable and within 180 days of receiving the request. SOC Telemed, in its sole discretion, may or may not choose to act on such a request from any person not in the EU.
SOC Telemed uses appropriate administrative, technical, and physical security measures to protect Data About SOC Telemed Customers.
If SOC Telemed becomes aware of a breach of your personal information, SOC Telemed will take commercially reasonable efforts to notify you at an email address that you have provided in your interactions with SOC Telemed, without unreasonable delay after becoming aware of the breach. SOC Telemed will promptly take commercially reasonable steps to secure personal information against further breach. Any notification will include a description of the data that was included in the breach and any potential steps that SOC Telemed recommends that you take to address the breach.
To the extent required by GDPR, SOC Telemed will also notify any Data Controllers involved in the breach and the relevant Data Protection Authorities in EU countries whose citizens or residents are involved in the breach.
Last updated May 25, 2018.