Client Success in Acute Telemedicine
When you partner with SOC Telemed, you are getting so much more than a telemedicine solution. As the leading provider of acute telemedicine, SOC understands the hidden obstacles to launching, optimizing, and scaling hospital-based telemedicine programs.
Pillars of Partnership
Revenue Cycle Services
SOC is able to capture available revenue for services delivered on Telemed IQ. This innovative program, currently in place at strategic partner hospitals around the country, transitions the responsibility of billing for telemedicine services and associated financial liability from the hospital, directly to SOC.
When billing insurers, physicians traditionally work one of two ways. Either the hospitals they serve bill through reassigned benefits (billing rights), or the physicians manage or outsource it themselves. However, when physicians are geographically distributed away from patients through telemedicine, billing, compliance, and liability become complicated due to complex laws governing interstate medicine, Medicare, and other concerns. Our revenue cycle management offering enables partners the ability to achieve a significant reduction in these types of risk and complications, while ensuring the sustainability of their telemedicine programs through cost reduction.
After hundreds of implementations, SOC has developed a proven methodology for project planning, workflow analysis, predictive supply/demand modeling, staff and physician training, mock consults, and the creation of reports and analytic measures.
Whether you are starting with just one department, or establishing an enterprise-wide program, skilled project management and workflow optimization is key. Our defined approach is broken down into six distinct phases and follows specific structure and documentation to ensure we don’t have any gaps in the process. A dedicated implementation manager will oversee scope of work documents, checklists, project and training plans, and constant and consistent communication.
Clinical Documentation – Where you expect it
Clinical documentation in Telemed IQ is template-driven, which enables documentation standardization and the capture of key quality metrics. Documentation is focused on key clinical parameters and clear, concise and complete recommendations.
EMR integration enables either HL7 data exchange or FHIR integration between Telemed IQ and the hospital EMR. Either way, consults results are efficiently delivered directly into the patient’s chart.
Lean Six Sigma Workflow Optimization
As a value-added service, SOC clients have Lean Six Sigma (LSS) expertise available to them for workflow design and optimization within their telemedicine program. At SOC, over 10% of the employees are LSS certified; that speaks to our commitment to continuous process improvement. Our LSS Black Belts are available to clients to improve telemedicine service line process requirements and metrics. Onsite engagements include staff interviews, time and motion studies, and reporting of the recommendations optimize workflows.
The Consult Coordination Center (CCC) is the nerve center of SOC Telemed. The dispatchers and coordinators in the CCC are the connection between incoming consult requests from hospitals and physicians who are waiting to see the hospital’s patients. It’s a continual ebb and flow that requires efficient and timely management, aided by technology—Telemed IQ.
The CCC team receives consult requests both online and via telephone. Using the sophisticated rules-based engine in Telemed IQ, the CCC identifies the most appropriate clinician available for the consult, while also working with onsite staff to ensure that the patient and equipment are ready. The CCC coordinators, dispatchers, and supervisors also ensure pertinent patient information and images are available for the tele-clinician.