Workflow Benefits of Telemedicine Integration with Hospital EMRs

Workflow Benefits of Telemedicine Integration with Hospital EMRs interlocking puzzle pieces

The workflow benefits of telemedicine integration with hospital EMRs are numerous. Nurses don’t need to wait for a fax, then scan it into the chart, which saves time and steps. Telemedicine physicians, who can have privileges in dozens of hospitals, need only learn and document in one system, and their notes are automatically transferred into the hospital EMR for follow up care. Most importantly, patients get the assurance that computer issues and paperwork aren’t delaying their care.

Genesis HealthCare System, in Zanesville, Ohio, is reaping the benefits of streamlined turnaround time for critical information in their stroke care program.

“Before SOC’s Telemed IQ EMR solution was implemented at Genesis, we were getting information faxed to a unit, and then we would have to get that scanned into a chart,” says Keela Barker, Director of Rehabilitation and Ambulatory Services at Genesis HealthCare System in Zanesville, Ohio. “Now, there’s no delay in getting that information back to the physician.”

Most hospitals have one or more Electronic Medical Record (EMR) platforms that they use for digital patient records. These platforms allow them to communicate and coordinate patient care among a healthcare team. It is embedded in their workflows and includes Computerized Physician Order Entry (CPOE) to order labs, drugs, procedures, radiology—everything.

The workflow benefits of telemedicine integration with hospital EMRs means the SOC telemedicine physicians can create their documentation in the same platform for every encounter, and that information is uploaded to the hospital EMR automatically. This integration is fairly simple, and takes far less development time and resources than just a few years ago.  SOC uses an HL7-compliant integration process to integrate the Telemed IQ platform with hospital EMRs such as Epic, Cerner, and Meditech.

Integration also allows the Telemed IQ platform and the SOC Consult Coordination Center to work in the background more efficiently, with algorithms to analyze acuity and priority and put the patient into the queue for a consult. The physician gets notified on their mobile, desktop or other device that they have a consult and they get on video with the patient. Literally within minutes.

After the consult, notes are sent electronically back to the hospital’s system and show up in the patient’s chart in the hospital EMR.

“When you’re dealing with neurology patients, you have to have information quickly available to the physicians so that they’re able to make decisions about the patient’s care. By having the information immediately filed back into our EMR, our physicians are now afforded a quicker turnaround time in understanding the neurologist’s recommendations.”


If you would like to learn more about how SOC Telemed is helping hospitals and health systems streamline their workflows, please contact us today for a working session.