Commitment to Quality
SOC Telemed has executed a comprehensive quality management program that supports evidence-based practices, tracks satisfaction levels, and encourages continuous improvement of telemedicine services. These processes undergo regular review by the Joint Commission as part of its ongoing accreditation processes.
Our Clinical Quality Program
Our clinician groups regularly review changing standards and, when appropriate, make immediate changes to internal protocols.
Specific indicators of both key processes and outcomes of care are designed, measured and assessed by appropriate disciplines in an effort to improve patient/staff safety and organizational performance.
As new practice standards develop, our physicians review them and adapt them to a national telemedicine practice.
We report on clinical best practices, workflow mechanisms, and other issues that can improve individual hospital performance.
Current data on hemorrhagic conversion in thrombolytic cases and reversal of commitment in psychiatry. Will collect additional neurology, psychiatry and critical care data in the future.
Physicians are evaluated during initial onboarding, as well as through ongoing professional practice evaluations (OPPE). A focused professional practice evaluation (FPPE) review can also be performed on a case-by-case basis if a concern is identified.
The Joint Commission’s gold seal of approval
We were the first private acute care telemedicine provider to earn The Joint Commission’s Gold Seal of Approval and have maintained that accreditation every year since inception.
Achievement of the URAC Telehealth Accreditation seal is a mark of high-performing telehealth providers who believe in and practice excellence.
URAC’s telehealth accreditation standards were developed in consultation with leading experts in the telehealth industry, including representatives from health care providers, technology firms, consumer organizations, insurers, and academics. Industry best practices were identified in areas such as quality and coordination of care, access, safety, systems integrity and reliability, consumer protection and empowerment, and regulatory compliance.
Quality Starts with Patient Care
Standards of Care
SOC Telemed’s psychiatry, neurology, and intensivist groups all regularly review changing standards and, when appropriate, make immediate changes to internal protocols. As these standards change, physicians will work with client success staff to assure that client hospitals are aware of these changes and are able to implement them effectively.
Feedback and performance improvement
We receive feedback from a variety of sources, including client hospitals and medical staff, our own operations staff, and our physicians. As trends or new methodologies are identified, leadership will provide group feedback, including audio and video conferences, written policies, and other educational methods.
SOC physicians can easily and readily interact with local staff for educational purposes. This is commonly delivered by video. Our staff will also participate within local quality review processes as needed or can also serve as a source of expertise for general planning.
Dedicated quality leader
SOC has a Vice President of Clinical Quality and Compliance who reports to the Chief Medical Officer. This role is responsible for the continuing development and oversight of a comprehensive clinical quality program, conducted within parameters consistent with SOC Telemed’s Joint Commission accreditation.
Physician leadership structure
A full-time Chief Medical Officer leads the physician practice. Each service has a designated Chief of Service who is actively engaged in clinical practice. The structure includes a Medical Executive Committee and other designated leadership committees.
Each practice specialty group has a designated quality committee that sets continuous and intermittent performance parameters, and then directly reviews cases and trends in performance, regularly reporting on these issues to clinical leadership.
SOC physicians meet on a weekly or biweekly basis to conduct case reviews and protocol discussions, in addition to conducting more focused meetings to react to rapidly changing clinical issues.