Ask our clients what they think about SOC Telemed.
Actual client feedback from our recent Client Satisfaction survey:
SOC Telemed clients are true telemedicine pioneers. We are dedicated to helping them take their healthcare organizations to the next level through our industry-leading technology and commitment to service excellence. Our goal is to provide the utmost value to our clients and to the patients they serve every day. Although we believe SOC Telemed is the best acute care telemedicine company to partner with—our clients say it better!
SOC has been a great service to our hospital. They have many Neurologists who are well trained and they provide insightful emergent consults. They are also responsive to emergency consults.
CaroMont Regional Medical Center, Gastonia, NC
Very reliable service with good administrative support.
- Dartmouth-Hitchcock Health, Lebanon, NH
Responsive to issues, useful reports and data sharing, improved door-to-needle times through process improvements.
- St. Luke's Baptist Hospital, San Antonio, TX
Excellent response times, timely reports, excellent customer service.
- Athol Memorial Hospital, Athol, MA
Reliable, dependable, aggressive and available. Very attentive to the hospitals need! Always available if we need anything or any issues arise.
- Roger Williams Medical Center , Providence RI
Customer service, the "cream of the crop" neurologists, and we have an amazing client engagement director - super to work with
- teleNeurology client
Provides prompt service and response. Physicians are top-notch in their fields. Company is customer-focused and concerned with providing the best service. They are responsive to problems, concerns, and issues.
- Physicians Regional Healthcare System, Naples FL
SOC is doing a great job for WellStar and its patients.
- WellStar Paulding Hospital, Hiram, GA
We have used SOC for many years for different services and have never had an issue that was not immediately resolved, and there have been very few issues.
- CarolinaEast Medical Center, New Bern, NC
Our door-to-needle time has been under 60 minutes 100% of the time for the entire 2017! I relate it to the quick response time from the neurologist. The process of calling and having a neurologist in front of the patient within 30 minutes is amazing. Everyone who works with the SOC is very professional and always willing to do the right thing for the patient and the customer.
- St. Joseph's Hospital-North, Lutz, FL
Always very responsive to the needs of the customer. I have worked with them at 2 locations now and believe they are committed to high quality care and partnerships.
- Northeast Georgia Medical Center, Braselton GA
SOC is a very supportive network that works collaboratively as part of your team to provide the best care possible to our patients. They are very responsive to any questions and concerns. Both our staff and patients enjoy utilizing this service.
- Robert Packer Hospital, Sayre, PA
I have worked with SOC since 2014. Highly professional, responsive, and collaborative organization that is focusing on providing high quality specialty care to organizations utilizing telemedicine. They are a great resource to be partnered with. I highly recommend them to other organizations. I look to a continued partnership with this organization.
- University of Vermont Health Network Champlain Valley Physicians Hospital, Plattsburgh, NY
Very competent company. Very collegial in their interactions and partnerships with healthcare organizations. Good, solid providers providing patient care.
- Southcoast - St. Luke's Hospital, New Bedford, MA
Outstanding customer service!
- Southcoast - Charlton Memorial Hospital, Fall River, MA
Has been a great addition to our ER. Has helped to improve treatment times and the bedside manner of the neurologists is great!
- Divine Savior Healthcare, Portage, WI
Responsive to needs and requests. Technology is high quality. Easy interactions with providers.
- Corning Hospital, Corning, NY
Our customer service representative is second to none.
- Soldiers & Sailors Memorial Hospital, Wellsboro, PA
Great customer service, keeps facilities informed about metrics.
- The Hospitals of Providence Sierra Campus, El Paso, TX
I would like to pass on how grateful a family member was with the evaluation from Dr. Eric Anderson. This patient was already seen in the morning by our in-house neurologist upon discovery of symptoms after a surgical procedure. Later, symptoms became worse and we requested SOC teleNeurology services. We were aware the change of status may not have necessarily changed the plan of care, but Dr. Anderson was so thorough and so patient with the husband; he really took the time to answer all the family’s questions in a very clear and understanding way. The patient’s husband told me after the consult how much he appreciated him and made him feel at ease regarding his wife’s new diagnosis of a stroke and the options for treatment.
- Melissa Lawson, Stroke Program Coordinator, Backus Hospital, Norwich, CT
Our Credentials chair was singing SOC’s praises at MEC because of the ability to have a proxy agreement and how easy it is to approve physicians. So, we are so appreciative; we know first-hand that being JC accredited is a lot of work but we were thrilled when we found out that you all were.
Lisa Southard, CPCS Medical Staff Coordinator/Credentialing Specialist Medical Staff Office